VPN AWS Ad-Proxy status is UP/CRITICAL¶
Archived (pre-2022)
Preserved for reference only -- likely outdated. View original | Last updated: November 2018
| Alert Name: | Alert: mon003.prd.fyber.com/VPN AWS Ad-Proxy status is UP/CRITICAL |
|---|---|
| Notification Source: | Grafana |
| Component: | AD Delivery |
| Default Priority: | High |
| Investigation Process / Resolution: | Graphs: ADProxy AD Proxy on one of the regions is not reporting. This could be the indication that VPN on appropriate regions is down. Please check the status of the corresponding VPN. Bring up VPN if it is down. 1.png2.png |
| How to fix | - Login to LastPass → search for Fortigate Firewall (type FW02) → login with lastpass credentials - Then go to VPN → Monitor → IPsec monitor - Bring up VPN Note: if you don't have access to Fortigate Firewall from home, then add route to the Fortigate host e.g. route add IpFortigateServer IpOfVpnConnection |
| Reference Incident: | INC-2742, INC-2744 |